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LET’S WORK THESE OUT 1. When we buy commodities we find that the price charged is sometimes higher or lower than the Maximum Retail Price printed on the pack. Discuss the possible reasons. Should consumer groups do something about this? 2. Pick up a few packaged goods that you want to buy and examine the information given. In what ways are they useful? Is there some information that you think should be given on those packaged goods but is not? Discuss. 3. People make complaints about the lack of civic amenities such as bad roads or poor water and health facilities but no one listens. Now the RTI Act gives you the power to question. Do you agree? Discuss. When choice is denied A Refund Abirami,astudentofAnsari Institute again appealed Nagar, joined a two-year in the State Consumer course at a local coaching Com-mission. The State institute for professional Commission upheld the coursesinNewDelhi.Atthe District Commission’s time of joining the course, direction and further shepaidthefeesRs61,020 fined the institute as lumpsum for the entire Rs 25,000 for a frivolous course of two years. appeal. It also directed However, she decided to opt the institute to pay out of the course at the end of one year Rs 7000 as compensation and as she found that the quality of litigation cost. teaching was not up to the mark. When The State Commission also restrained she asked for a refund of the fee for oneall the educational and professional year, it was denied to her. institutions in the state from charging When she filed the case in the District fees from students for the entire Consumer Disputes Redressal duration of the course in advance and Commission, the Commission directed that too at one go. Any violation of this theInstitutetorefundRs28,000saying order may invite penalties and that she had the right to choose. The imprisonment, the commission said. What do we understand from this if you buy a toothbrush. If you are not incident?Anyconsumerwhoreceivesa interested in buying the brush, your serviceinwhatevercapacity,regardless right to choice is denied. Similarly, ofage,genderandnatureofservice,has sometimes gas supply dealers insist the right to choose whether to that you have to buy the stove from continuetoreceivetheservice. themwhenyoutakeanewconnection. Suppose you want to buy In this way many a times you are toothpaste, and the shop owner says forced to buy things that you may not that she can sell the toothpaste only wishtoandyouareleftwithnochoice. C ONSUMER R IGHTS 81 Reprint 2026-27